HOW DO I KNOW IF MY ORDER HAS SHIPPED?
Once you have completed your order, you will receive a confirmation number and/or receipt number at the email address used during checkout. Processing generally takes anywhere from 24-72 hours (please note extended processing time may occur during sale periods). Once your package has been picked up by our contracted carrier you will receive tracking information and a helpful link to view your package's progress.
WHAT IF MY ORDER HAS BEEN LOST?
Contact us at firstname.lastname@example.org, and a support specialist would be happy to help!
WHERE IS MY ORDER SHIPPING FROM?
Orders are shipped from our production facility in Longwood, Florida. Domestic orders are typically delivered via USPS with Priority Shipping in 2-5 business days. International shipments are shipped in 5-10 business days; expected delivery time with customs and shipping times, can be an additional 2-14 business days, depending on your country.
I USED AN OLD ADDRESS WHEN I PLACED MY ORDER, WHAT DO I DO?
Even auto-fill makes mistakes! Simply shoot our support department an email at email@example.com, and we'll help fix your order in no time.
IF I ORDER FROM AN INTERNATIONAL COUNTRY, WILL I BE CHARGED A CUSTOMS TAX UPON RECEIVING MY ORDER?
Our shipping charge for international orders accounts only for our carrier's cost. Each country's regulations are different so there is a chance that you may be responsible for additional customs fees upon receiving your package. G POP Foods is not responsible for any additional taxes/fees imposed by customs and we encourage you to study your local regulations.
I AM NOT SATISFIED, CAN I GET A REFUND?
Yes. We have a full 30 Day money back guarantee. If you aren't satisfied with your product for any reason, we will refund your order 100%.
HOW DO I GO ABOUT RETURNING AN ORDER?
Any returns must be made within 1460days of the date of delivery. Sealed products in their original packaging are eligible for a full cash refund. Any apparel items that are returned will only be eligible for an exchange or G POP store credit.
If interested in a return, please contact a support specialist at firstname.lastname@example.org, and we will have a prepaid return label sent to your email address. *Please note that return labels for domestic orders only and will not be provided for international orders..
I DON'T LIKE MY FLAVOR, CAN I REQUEST A SWAP?
Under our 100% satisfaction guarantee, the first swap is on us! Simply contact a support specialist at email@example.com and we can arrange for a flavor exchange.
I PURCHASED APPAREL AND IT DOESN'T FIT PROPERLY. HOW DO I GO ABOUT AN EXCHANGE?
As per standard company policy, apparel purchased directly from G POP Foods may be exchanged or returned for store credit only. Please reach out to us at firstname.lastname@example.org, and we will gladly issue a prepaid return label to exchange the items.